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Frequently Asked Questions

Home FAQs
Aeyes Store

1. How do we get AEYES products?

Most of the AEYES products are on the official AEYES website, this makes it easy for sales. On other platforms / e-commerce there are always cashback offers or Attractive discounts related to AEYES products depend on each policy e-commerce. Home delivery service does not include the product price.

2. Why are some items sometimes unavailable?

Every effort is made to make the items in the catalog available, but due to popularity and supply issues, some products are not always there is. Generally, AEYES can predict when the product will return available. Because AEYES products are limited so that each product has more value, Occasionally there are situations that cause late delivery.

3. What if I want to have a Limited / Season product?

AEYES products are generally recommended to buy on the official website, including limited / season products are not available on e-commerce due to simplify technical problems.

4. Can I return an item?

AEYES always generously offers a return policy. Ask for help at your store purchase or see your catalog for details more clearly. Don't forget your proof of purchase and original packaging.

5. Suggestion and Question

If you have any suggestion and question about our products or services, please contact CS us and we'll be happy to solve your problem.

6. How many products does AEYES offer?

AEYES basically divides its products into two parts, namely products limited / season and common products that each production will be informed availability of the goods in advance so that there is no misunderstanding when make transactions.

7. Where can AEYES products be purchased?

AEYES focuses on online sales, which is certainly easier mobile transaction processing. AEYES is committed to this, of course of this will be maximized as best as possible so that there is no sense of worry for you.
Aeyes Article

1. What is the AEYES article?

This year the AEYES article has been produced in 2 editions, in each article The series will be included in the limited / season section as well as the common series.

2. How do I get the AEYES article?

Article AEYES is distributed online every month on the official website AEYES, If you don't get the article this month, please wait next session. Please pay attention to the information in each article release. AEYES will continue to produce a certain product to the specified limit, for goodness sake maintain customer value and satisfaction.

3. When will the new article come out?

Article limited / season will be released every month and for common articles series will always be released every month by looking at the production limit, and valid throughout the year. The guaranteed price will not increase during the article still valid.

In it, you will always find our items, exxod box and pandora box with detailed material information, how to care for the product and price. With this way you can plan your next purchase to AEYES, all from the comfort of your own home!

4. What about the exxod box and pandora box from AEYES?

Exxod box applies to every purchase of limited / season products, where Exxod box This will change the design in each article series limited to be issued. This Exxod box is generally used for packaging limited / season products, meaning that the Exxod Box will not be produced or sold back. Pandora box will always be given throughout all AEYES product purchases, be it limited / season or common, the Pandora box can not be bought back like exxod box which is limited. The Pandora box can be found on the website official or on e-commerce available.
Aeyes Sundries

1. Who is the owner of the concept AEYES?

Rizal Agung Pratama, has a first view concept like a name AEYES itself, Rizal wants every product to always have a food concept first like humans who have just seen or felt the first moment time when buying AEYES products

2. Can I distribute AEYES products?

AEYES product management itself focuses on Bandung, which means AEYES does not distribute its products to certain parties. AEYES can can be found on the official AEYES website and some available e-commerce.

3. What is the AEYES business idea?

AEYES 'business idea is: "We offer a wide variety of clothing for all circles with a new concept of clothing".

4. How can I find out about job opportunities within AEYES?

If you are sociable, dedicated, have a goal of serving customers and interested in working, contact and follow AEYES social media for possibilities vacancies.
Questions About the Site

1. How to set up or the required software in my computer to view the AEYES site?

aeyesnolies.com is optimized for versions of Internet Explorer, Google Chrome and Firefox most used on windows, Google Chroome, Firefox and Safari on Mac OS X. Sites it's made for a screen resolution of 1024x768 or higher.

2. What information is collected when I visit this site?

We need information such as: name, address, telephone number, email address aims to simplify the process of buying and shipping later If you buy back AEYES products, everything is generated automatic and this information is only intended to prevent errors at the moment product delivery is also to avoid account abuse. We committed not to disseminate personal information to the public, p this is of course for your convenience.

We secretly track traffic patterns using cookies, deep order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by browser / web browser application. These cookies will be automatically deleted after you leave the site.

3. Can I search for AEYES products on this site?

This site has dozens of AEYES products as a way to show widely and the depths of our product range.

4. Can I buy AEYES products on the site?

It is highly recommended to buy AEYES products on this official website, because so There are no shipping errors or items that don't match those ordered.

5. Does AEYES use a specific e-commerce platform in market the product?

To provide mobile online shopping services, AEYES using certain e-commerce that is managed directly by us. To Information on e-commerce availability can be seen on the AEYES official website in order there is no fraud and other things.
How To Buy Online?

1. How to order?

These are the steps of your shopping journey with us:
1. Choose your product, add to cart
2. Check order details
3. Confirm your shopping cart
4. Provide shipping & billing information
5. Select a payment option and complete the payment
6. You will see the payment transaction status on your screen
7. For a successful transaction, we will immediately send a confirmation order by email to you

2. Why is there a product that I can't buy online in certain e-commerce?

Products that cannot be purchased on certain e-commerce are only products limited / season, with the aim of prioritizing you and also aiming to record the product transactions which will be informed later via barcode / code in limited / season product.

3. Are the prices on the official website and on e-commerce the same?

Website product prices are usually the same as those in e-commerce. However, sometimes, some price differences may occur in e-commerce events or online promotions only.

4. Can I order large quantities?

AEYES will limit orders in bulk, if there is a service For specific event planning, please email to official@aeyesnolies.com
Online Payment

1. What payment methods are available?

You can pay by Bank Transfer or the virtual account provided by e-commerce.
Online Delivery

1. How much is the delivery service fee?

AEYES will systematically calculate shipping costs based on weight product and delivery destination purchased. Click here for details service.

2. What fees do I have to prepare?

There are no other additional costs.

3. When will my order arrive?

Delivery takes place within 3 to 10 working days from date booking. Delivery times may vary according to your destination. During the high season, we ask for your understanding due to the delivery time may take longer due to spike in order volume.

4. Where do AEYES delivery services go?

We send all over Indonesia. Click here for coverage details delivery.

5. How do I notify you about shipping restrictions?

Delivery restrictions can be communicated via a special comment box on the shipping address page.

6. Can I order online and pick up at the store?

This option is not available.

7. What if I'm not home when my order arrives?

If you cannot accept your order, please contact us on whatsapp +6285294660616 or email to cs@aeyesnolies.com to reschedule new delivery date. Re-attendance fees will apply for deliveries next.

8. Will I be notified when the goods will be delivered?

You will receive an SMS or email notification prior to delivery and you will be sent on the day of delivery.
Online Order Cancellation

1. How do I cancel an order?

Please contact us on whatsapp +6285294660616 to cancel order.
*are permitted within 24 hours just prior to delivery and / or scheduled calls. Cancellations cannot be made after order paid and confirmed.
Online Order Returns

1. What should I do if my order is lost or defective?

Please contact us on WhatsApp +6285294660616 or email to cs@aeyesnolies.com for assistance.

2. How do I return and exchange goods?

Please contact us on WhatsApp +6285294660616 2242 or email to cs@aeyesnolies.com for assistance.

3. How long will it take for me to receive my return?

takes up to 15 business days. Please remember that the refund amount imposed based on the condition of the product.